Frequently Asked Questions
The answers to many common questions about our service can be found below. Please feel free to send us feedback if you can’t find what you are looking for.
Table of Contents
- What is Me-Ality?
- How does it work?
- When will it be available in my area?
- Why do my sizes vary?
- How do you determine what size from each brand will fit?
- How long does a scan last?
- I don't see one of my favorite brands listed. When will it be in Me-Ality's system??
- What can I do with my online profile?
- This is a great idea. Why is it free?
- Some people who are scanned receive an error message or are not matched to apparel. Why is that?
- Will going through the scanner have a harmful effect on my pacemaker?
Me-Ality is a complimentary service that helps shoppers find what fits, fast. After a quick size-matching session, shoppers leave Me-Ality with a Shopping Guide listing their best fitting styles from over 150 brands in tops, sweaters, bottoms, pants, jeans, dresses, skirts and intimates.
After entering some brief registration information, shoppers step into the Me-Ality Size-Matching Station and take the proper scan position. A wand will circulate twice, collecting over 200,000 points of reference from a person’s skin. Me-Ality’s sizing software will match this information to hundreds of styles in our system.
We are frequently opening new stations in new markets. Click here to see a full list of our locations and join our mailing list to learn about new opportunities.
Different brands use different sizing standards, which means shoppers can have 3 or 4 different sizes in their wardrobe. Our software calculates the best fit for each brand and each style within that brand. Here at Me-Ality, we think fit matters, not size.
Our sizing software uses a variety of measurements and body information from your scan to compare against the fit specifications of each style and brand in our program. We can then rank a shopper’s best fitting clothes.
As long as your body shape stays the same, your scan remains accurate. However, if your body size changes for any reason (weight gain/loss, toning, pregnancy), feel free to visit Me-Ality again and update your measurement information.
With over 150 brands from juniors to plus size, petites to tall, Me-Ality offers something for everyone. If would like to see a brand in our system, contact us to let us know. In the meantime, be sure to try the new brands and styles in your shopping guide and discover new favorites.
Your online profile gives you the ability to generate a new Shopping Guide at any time, adjusting your guide by your desired criteria of brand, store, style features or price. Most importantly, it will include new brands and styles that are continually being added to our service so that you have the most up-to-date recommendations that fit you.
Me-Ality partners with brands and retailers to ensure this service is complimentary to the consumer. However, no brand can ensure their products are recommended more than others. Each Shopping Guide is ranked by order of fit with no preference given to brand.
Me-Ality is able to match approximately 95% of the population with apparel that will fit. However, there are a small number of people with a body shape that is difficult for the system to measure. These people have very little definition between their waist, hip, and bottom measurements, and can be any height or weight. Sometimes, our Size-Matching Specialists are able to re-position these shoppers so the scanner can find its point of reference.
Your safety and peace of mind is our priority, and therefore, we suggest checking with your doctor if you have any concerns prior to scanning. Our scanning technology – called ‘millimeter wave'-- is believed to be safe for individuals with medical implants. According to the TSA's website, this type of advanced imaging technology is safe and meets national health and safety standards. For comparison, the energy projected by millimeter wave technology is thousands of times less than a cell phone transmission. (See http://www.tsa.gov/traveler-information/advanced-imaging-technology-ait)